Read our FAQ
Frequently asked questions
Bookings
We operate by reservations only.
Bike inquiries and reservations are handled through Whatsapp or by phone. We will gladly answer your questions and inform you about availability, rental prices and pick-up time options.
Select a bike of your choice, choose a date and pick-up time and we will confirm the reservation through Whatsapp.
We accept cash and debit/credit card payments.
Theft, loss, a broken frame or damaged wheels are not covered by any insurance in Portugal. As a renter you are personally responsible for any accidents during the rental period. Additionally, you are liable for damage to the bicycle caused by falls or carelessness, such as damage to the handlebars.
For potential damages we apply predetermined and reasonable rates. Minor issues that occur during normal use of the bike such as a flat tire, will not be charged.
You can cancel your booking for free up to 48 hours before your booking starts. After that, you will be charged the full amount of your booking.
You can easily cancel your booking by sending us a message on Whatsapp.
Bikes that are delayed without agreement will be charged based on the length of the delay. Costs are €100 euros per each day that the bike is not returned. If you notify us in advance (2 days’ notice) and your bike is available on the subsequent days the rental period can be extended based on the standard rates.
If your battery runs out during your ride please contact us.
Depending on availability, we may:
-Provide a replacement battery
-Arrange a solution to get you back on the road
Please note: it is your responsibility to monitor battery usage and plan your trip accordingly.
We ask that you return the bike in the same condition as received.
Normal use is expected, but excessive dirt, damage, or missing items may result in additional charges.
If you encounter any issues, please contact us immediately.
We will assist you as quickly as possible, whether that means troubleshooting, repair, or replacement.
You are responsible for the bike during the rental period. In case of damage, please inform us as soon as possible. Repair costs will be charged depending on the situation and extent of the damage.
In the event of theft, you are liable for the full replacement value of the bike.
To prevent theft:
-Always lock the bike to a fixed object
– Keep it within sight whenever possible
– Do not leave the bike overnight in public areas such as train stations or parking garages
We strongly recommend storing the bike in a secure location, such as your hotel or campsite.
Bikes
Our Fatbikes are suitable for riders aged 13 and above.
They are for anyone who´s into comfort, stability or adventure. Our bikes can handle sand, trails, rocks and bumpy city streets. They are very stable due to their big tires which makes them suitable for daily riders, weekend explorers, outdoor fans, beginners and seniors.
A minimum height of approximately 160 cm (5´2″) is required. Our bikes are enjoyable for individuals up to 2 meters approx. 6’7) tall.
Riders under 18 must be supervised by an adult, who must also be a renter.
Helmets are mandatory for all riders under 18 years old.
Wearing a helmet is not legally required in Portugal, but we strongly recommend it for your safety.
A helmet is provided free of charge with every rental.
A full charge typically takes between 4 to 6 hours.
The battery range is sufficient for most daily rides, depending on usage and terrain.
Yes, all our bikes are electric and have pedal assistance up to 25km per hour. The motor does not provide power if the pedals are not moving. You can also choose to limit pedal assistance and get those legs moving for the old school cycle experience.
Our City Jumper has a range of 60-80 km depending on your terrain and in which mode you ride.
Our City Hopper has a range of 40-50km, depending on your terrain and which mode you drive.
Our City Cruiser has a range of 20-30km, depending on your terrain and which mode you ride in.
Yes, our bikes are for everyone, doesn’t matter if you’re male, female or non-binary.
We are LGBTQ+ friendly 
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Our bikes are generally considered suitable for teenagers 13+ years old, with a few things to keep in mind:
– Our fatbikes require riders with a minimum height of 160 cm (5’3 inches)
– Everyone under the age of 18 should be under supervision of an adult, which should be a co-renter and wearing a helmet is mandatory.
Yes, the bike can still be used as a regular bicycle without electric assistance. However, due to its weight, riding without battery support can be more physically demanding.
Each rental includes:
- A high-quality lock
- A helmet (free of charge)
- A charger (included for multi-day rentals)
Oh yes we do! For dates and information please contact us through Whatsapp.
Damages
Yes we ask for a deposit to keep things safe. This can be your passport, ID card or rental car key. You´ll get it back when you return the bike.
We highly recommend you to have a travel insurance in case of accident, damages or loss.
Repair costs depend on the specific part and the extent of the damage. Any damage beyond normal wear and tear will be charged accordingly.
If accessories such as the lock, helmet, or charger are damaged, replacement or repair costs will apply.
If the bike is not recovered, the renter is responsible for paying the full retail value of the bike. We are not liable for theft or loss during the rental period.
If the key is lost, a replacement fee will be charged.
In some cases, additional costs may apply if the lock needs to be forcibly removed.
We don´t charge extra costs for flat tires repairs. If a flat tire occurs don´t continue riding as doing so can damage the wheel even more making it hard to repair. Call us and we will find a suitable solution together.
Tours
It doesn’t matter if you’re a beginner, professional or a family. Our tours are for everyone that wants to go on an epic ride, have a good time and explore some of the most hidden places in the Lagos and Praia da Luz area.
Nope, not this year. We only ride in the Lagos area.
No a bike is included in the tour.